More
background information, as well as suggestions for handling problems, regarding the new lost and found 'locked box' at Gerstein library:
Campus
wide Lost and Found is a service of Facilities and Services (caretaking)
not the Library. The situation here now is no different than if a student lost,
or thinks they lost something in a classroom, sports facility, or elsewhere on
campus.
With
regard to Facilities and Services, they do not have the staffing to allow daily
trips to the Library, nor can they be expected to make a special trip every
time someone calls.
Consequently, staff needs to be careful about managing expectations regarding the service. If someone approaches you saying they “may have lost something in the Library” please respond with “no matter where on campus you lost “x” it will end up at the Lost and Found office on McCall Street”. We do not have access to the box but whatever is in it is taken to the McCall Street address once a week.
If on the other hand they say “I discovered when I went out to my car that I left my keys at a carrel and someone sitting nearby said they put them in the lost and found box”, it would be worth calling to see if the supervisor can come up to open the box. It should be understood, however, that if the supervisor is not in, if it is outside the hours they are available or that they just can’t manage it, that there is no recourse but to wait until the contents of the box reach McCall Street. The number to contact is 416-978-6252 at all times for Lost and Found.
Consequently, staff needs to be careful about managing expectations regarding the service. If someone approaches you saying they “may have lost something in the Library” please respond with “no matter where on campus you lost “x” it will end up at the Lost and Found office on McCall Street”. We do not have access to the box but whatever is in it is taken to the McCall Street address once a week.
If on the other hand they say “I discovered when I went out to my car that I left my keys at a carrel and someone sitting nearby said they put them in the lost and found box”, it would be worth calling to see if the supervisor can come up to open the box. It should be understood, however, that if the supervisor is not in, if it is outside the hours they are available or that they just can’t manage it, that there is no recourse but to wait until the contents of the box reach McCall Street. The number to contact is 416-978-6252 at all times for Lost and Found.
It
has also been pointed out that on the Lost and Found website (http://www.fs.utoronto.ca/caretaking/lost.htm) people are
told they can check the lost and found office in the building. This may
be true of a number of buildings on campus but is not true of ours as we do not
have such an office here.
One
exception to all of the above is with regard to TCards. TCards are
actually the property of the TCard office and any cards handed in will continue
to be sent to the TCard office as in the past.
Feb. 13, 2013
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