Although access to Blackboard/the Portal is not a direct Library responsibility, we can do a little troubleshooting when students come to our desks wondering why they can't log into the Portal (http://portal.utoronto.ca)
1. The portal may be down. You can always check status updates here: http://www.portalinfo.utoronto.ca
2. If the portal is up, and the student knows their UTORID and password, but still can't log in to the portal, it may have something to do with their EMAIL ADDRESS in ROSI. If the student's e-mail address stored in ROSI is not a UTORmail address, they will not be able to access the Portal until that is updated to a valid University of Toronto address. They can be referred to the IC Help Desk, of course, to get assistance in getting that account set up, entered in ROSI, etc.
Rita
News & announcements for the staff of the Information Desk
Thursday, September 20, 2007
Friday, March 23, 2007
Services for Students
The University's Psychiatric Services lists a number of emergency contacts for students (http://www.utoronto.ca/psychservices/emerg.htm). Among these are the Gerstein Centre which offers 24/7 immediate telephone help (416-929-5200). People can also contact Psychiatric services Monday - Friday between 9am and 5pm at 416-978-8070 and be connected with a clinician within one hour.
It takes a great deal of courage for someone to ask for help. Please try to remember this information (or where to find it) and refer people to professional help if it is requested.
As a recent request to one of our services indicates, some students are under a great deal of strain with due-dates and exams drawing near. If a student who is having difficulty coping approaches you, please be reminded that there are services on campus and nearby to which we can refer students.
Posted by SLanglands 23March07
It takes a great deal of courage for someone to ask for help. Please try to remember this information (or where to find it) and refer people to professional help if it is requested.
As a recent request to one of our services indicates, some students are under a great deal of strain with due-dates and exams drawing near. If a student who is having difficulty coping approaches you, please be reminded that there are services on campus and nearby to which we can refer students.
Posted by SLanglands 23March07
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