Direct Borrower Fees - exception for Ryerson & McMaster

Direct borrowers from Ryerson ( and McMaster) will have their charge paid for by their University. However, this will not change the procedure of sending people to Robarts Reader Registration for their renewal.

It may be that over time other institutions follow suit. In this regard, when sending direct borrowers to Robarts it might be prudent not to get into the discussion of charges at all. This is best negotiated by the staff of Reader Registration, who may determine, for example, that a person is eligible for an alumni card for a lesser sum than the direct borrower card.

Bonnie
Oct 13

Error Message on Smart Cards

We have recently discovered a new error message when patrons are unable to use their library cards for photocopying and printing. The machine says "Card Expired".

When this message appears, please direct the patron to one of two places:

If it is a TCard the student needs to go to the TCard Office for a replacement card.

If it is not a TCard (i.e. Staff, Faculty, etc.) please send the patron to Reader Registration for a replacement card. After they have their replacement they can go to the TCard Office to have any lost funds transferred to their new card.

Added 14 Sept 05: In addition to this, if you find a patron is getting conflicting messages (eg. one machine says INVALID CARD but another says CARD FLAGGED) the card is probably near the end of its life expectancy and again it needs replacement. In the case of conflicting messages it is fine to send all types of patron directly to the TCard Office.

Peter Gurney
[email message to all staff; posted by SL 12Sep05]