Showing posts with label infodesk backup. Show all posts
Showing posts with label infodesk backup. Show all posts

Monday, October 15, 2012

Walkie-Talkies 2012


Bumping this up as a reminder for backups in 2012! 


Backups: Please remember to pick up, and turn on, the walkie-talkies for your backup shifts. If you have to leave your desk for a meeting, etc. please take the walkie-talkie with you so you can be reached.

For those scheduled on the desk, you should try the phone and the walkie talkie to try to reach the back-up person.

 ___________________
As was discussed in our last Information desk staff meeting, we will now use walkie-talkies to help telephone service staff keep in touch with the 10-12 infodesk "on call" person.
In between 12-6pm they will be used by both sides of the Information desk to contact Jeff.

PROCEDURE
- telephone service staff should have the unit with them and on from 10am onward
- information desk "on call" staff should keep the unit with them, and on from 10-12. After 12 give the unit to Jeff (or place it in the infodesk printer cabinet)

- when not in use, both units should be kept in the Information desk printer cabinet
- on days that Jeff is not here, the units will be used from 10-12 only and should be turned off afterwards
- Jeff is responsible for them and will replace batteries, or charge batteries when required

USAGE
- to turn the units on and off, press and hold the "MODE" button for 3 seconds
- to talk, press the large button on the left-hand side
- to listen, let go of the large button on the left-hand side
- the channel should always be on 11. If it gets changed accidentally just use the 'CHANNEL' button to put it back.

Wednesday, October 08, 2008

Information Desk Walkie-talkie

As was discussed in our last Information desk staff meeting, we will now use walkie-talkies to help telephone service staff keep in touch with the 10-12 infodesk "on call" person.
In between 12-6pm they will be used by both sides of the Information desk to contact Jeff.

PROCEDURE
- telephone service staff should have the unit with them and on from 10am onward
- information desk "on call" staff should keep the unit with them, and on from 10-12. After 12 give the unit to Jeff (or place it in the infodesk printer cabinet)

- when not in use, both units should be kept in the Information desk printer cabinet
- on days that Jeff is not here, the units will be used from 10-12 only and should be turned off afterwards
- Jeff is responsible for them and will replace batteries, or charge batteries when required

USAGE
- to turn the units on and off, press and hold the "MODE" button for 3 seconds
- to talk, press the large button on the left-hand side
- to listen, let go of the large button on the left-hand side
- the channel should always be on 11. If it gets changed accidentally just use the 'CHANNEL' button to put it back.