Showing posts with label procedures. Show all posts
Showing posts with label procedures. Show all posts

Tuesday, January 22, 2013

Gerstein Lost and Found Procedures

This is a copy of the procedures sent out by Renata on January 22, 2013.


Gerstein Lost and Found Procedures
Date: January 21, 2013


1.0       Policy

This policy is to ensure unclaimed materials found in the University of Toronto Library (UTL) are handled securely and accountably according to University’s Facilities and Service’s Caretaking protocol on Lost and Found.

2.0              Purpose

2.1              To declare that UTL is not at all responsible nor liable for any lost materials in its
            libraries.

2.2              The sole responsibility for processing lost and found materials is with  Caretaking,
            Facilities and Services.

2.3           The Library and its staff will endeavor to assist library patrons in finding their lost
           materials by directing them accordingly.

To this end, the following procedure is established outlining the responsibilities of each party involved:

3.0       Procedures

3.1       Library Staff

3.1.1    When a patron attempts to hand in a found article in the library, the library staff
will immediately instruct the bearer to deposit the article in the lost and found box by the Loan Services Desk.

3.1.2    Articles will be removed from the box on Fridays only. Articles in each case will only be available for pick-up at the Lost & Found Office after 2:00 pm on the day of pick-up, or later.

3.1.3    Library staff will direct claimants of lost item(s) to call the University’s
Caretaking, Lost and Found Office at 416-978-6252 or
direct them to 256 McCaul St. - 3rd Floor - ring the "Lost & Found" buzzer.
McCaul St runs south from College St. East of King's College Rd.

3.1.4    If a patron claims a lost wallet, passport, or any governmental issued photoID, i.e. driver’s license, health card, citizen’s card, instruct the patron to call Campus
Police at 416-978-2323.


Exception:      All TCards found and returned to the library are handled internally.
Library staff must take these cards and follow their library protocol for ensuring they are immediately returned to the TCard Office.

3.1.5    Oversized articles will be placed adjacent to or atop the Lost and Found box.

3.1.6    Articles that are abruptly left at any service desk must be immediately placed in or
            on the Lost and Found box.

3.1.7    Library staff must avoid handling or taking possession of any found articles.


3.2       Caretaking

3.2.1    Caretaking Services are responsible for the collection and disposal of Lost &
Found articles from all buildings on the St. George Campus.

3.2.3    The Caretaking’s Lost and Found website provides the following instructions on
how a claimant may find their belongings;

a)         Clothing, books, binders, umbrellas:
- check by the Lost and Found box (applies only to Robarts and Gerstein
  Libraries)
- check at the caretaker's office in the building where the article was lost      
- if the article is not there, check with the main Caretaking Service Office.

b)         Cell phones, wallets, computers, bicycles, jewelry:
- check with the main Caretaking Service Office or Campus Police.


3.3.      Campus Police

3.3.1    At their discretion, Campus Police may attempt to retrieve lost articles from the
Lost and Found box for a claimant should the lost article be a government issued
photoID.

3.3.2    Campus Police may contact a Caretaking supervisor to assist with finding and retrieving the lost article from the Lost and Found box in the library.


3.4       Library Patrol

3.4.1    As with Library staff, a Library Patrol will direct claimants of lost item(s) to call
the University’s Caretaking, Lost and Found Office at 416-978-6252 or
direct them to 256 McCaul St. - 3rd Floor - ring the "Lost & Found" buzzer.
McCaul St runs south from College St. East of King's College Rd.

3.4.2   If a patron claims a lost wallet, passport, or any governmental issued photoID, i.e., driver’s license, health card, citizenship card, instruct the patron to call Campus Police at 416-978-2323.

3.4.3    Given the opportunity, a Library Patrol will extend this service to a claimant by making the appropriate phone calls to either Caretaking or Campus Police.

Tuesday, October 30, 2012

Gerstein Procedures re: Viewing of Pornography at Public Terminals


Hello,
There have been a couple of incidents over the past 2 months of a user in the library viewing pornography at a public terminal, so I thought it would be a good time to remind everyone of the policies for dealing with this issue.

The practice has been “we” don’t censor, however if the viewing of such material is reported by other patrons or is visible to anyone passing by, staff should approach and request their ID and inform them it is inappropriate. You can quote from, or show them, the

Appropriate Use of Information and Communication Technology from the Provost’s website (http://www.provost.utoronto.ca/policy/use.htm):

Users of University ICT are expected to limit their use to the performance of University-related activities, although a reasonable allowance will be made for personal use. Whether or not an amount of personal use would be considered reasonable would depend on the particular circumstances and the applicable laws and policies. Users of University ICT are required to abide by all applicable laws and policies in addition to these guidelines. Reasonable personal use does not include in any circumstances the visiting of pornographic websites, the storage or distribution of pornographic material, or the accessing, storage or distribution of unlawful or otherwise inappropriate (within the meaning of the guidelines) information.

And

Pornography
Using ICT resources to visit pornographic sites, or for the storage, or dissemination of pornographic material is inappropriate.  Possession of child pornography is also a criminal offence.

When an incident such as this occurs please remember to record the following information:
-# of the computer terminal*
-Date and time incident occurred*
-UTORid, if available (or name on a photo ID if a member of the public)

*essential

Email this to Jeff Heeney or Lidio Presutti (lidio.presutti@utoronto.ca) with a cc to Bill Godoy (william.godoy@utoronto.ca)

If the patron refuses to stop viewing the offending content, causes a disturbance, or resumes viewing once they have been warned, please call Campus police and have them escorted out. You can then fill out an incident report and give to Vidya.

If you have any questions, please ask Sandra, Renata, or Allison.

Monday, October 15, 2012

Walkie-Talkies 2012


Bumping this up as a reminder for backups in 2012! 


Backups: Please remember to pick up, and turn on, the walkie-talkies for your backup shifts. If you have to leave your desk for a meeting, etc. please take the walkie-talkie with you so you can be reached.

For those scheduled on the desk, you should try the phone and the walkie talkie to try to reach the back-up person.

 ___________________
As was discussed in our last Information desk staff meeting, we will now use walkie-talkies to help telephone service staff keep in touch with the 10-12 infodesk "on call" person.
In between 12-6pm they will be used by both sides of the Information desk to contact Jeff.

PROCEDURE
- telephone service staff should have the unit with them and on from 10am onward
- information desk "on call" staff should keep the unit with them, and on from 10-12. After 12 give the unit to Jeff (or place it in the infodesk printer cabinet)

- when not in use, both units should be kept in the Information desk printer cabinet
- on days that Jeff is not here, the units will be used from 10-12 only and should be turned off afterwards
- Jeff is responsible for them and will replace batteries, or charge batteries when required

USAGE
- to turn the units on and off, press and hold the "MODE" button for 3 seconds
- to talk, press the large button on the left-hand side
- to listen, let go of the large button on the left-hand side
- the channel should always be on 11. If it gets changed accidentally just use the 'CHANNEL' button to put it back.

Thursday, May 31, 2012

University of Toronto Library Conduct Regulations

From:  http://onesearch.library.utoronto.ca/conduct-regulations
Preamble
Along with other Division Heads, the Chief Librarian has the authority to ensure that the Division operates in the best possible environment for study and research. This requires that certain regulations be observed in the University of Toronto Library.
In order to meet the needs of the University community of users overall the Library should provide:
·         library materials, i.e. books, journals, newspapers, documents in print and other formats, that are complete, undamaged and properly filed
·         access to library materials within the applicability of appropriate loan policies
·         services that are both cost-effective and cost-efficient
·         an environment free of disruptive activity
·         designated areas where quiet study, group study and conversation can take place
·         book stacks, other areas where library materials are housed and study areas free from food and resulting problems
·         buildings designed to enhance study and research activities and that are free from damage or defacement due to vandalism
Prohibited Activities
In order to ensure that the best possible environment for study and research is provided for all users, each user of the Library is required to follow the University of Toronto Library Conduct Regulations which prohibit:
1.     Removal or attempted removal of library materials or property from a library building or controlled area without authorization.
2.     Mutilation of library materials or files by marking, underlining, removing pages or portions of pages, removing binding or staples, removing security devices, tampering electronically, or in any other way damaging or defacing library materials.
3.     Deliberately concealing or misfiling library materials in the Library for the exclusive use of an individual or group.
4.     Refusal to abide by the Library regulations regarding the return of materials and payment of fines and/or penalties. These would include penalties on lost or damaged items, "blocks" (preventing the patron from using "circulation" services, until penalties are paid, or books returned).
5.     Improper use or interfering with the intended use of computers.
6.     Posting notices, distributing circulars or petitions, soliciting, or engaging in any commercial activity on library property without prior approval of the Library.
7.     Photographing, filming or video recording on library property without prior written approval of the Library and of individuals being filmed, recorded or photographed.
8.     Any disturbance or behaviour which interferes with normal use of the Library. Such inappropriate behaviour includes activities that are distracting or disruptive to others. Examples of inappropriate behaviour include rowdiness, noise, prolonged conversation, abusive behaviour, loitering, rollerblading, obstruction of facilities or access.
9.     Bringing animals into a Library building except those which are needed to assist persons with disabilities.
10.  Harassment or assault of Library staff or users.
11.  Consumption of food, except in the cafeterias and/or designated lounge areas.
12.  Smoking in Library buildings and in close proximity to library entrance ways.
13.  Entering or being in a restricted area of the Library, remaining in the Library after closing or when requested to leave during an emergency exercise.
14.  Damage or defacement of Library buildings or equipment, inside or outside.
15.  Refusal to abide by Library Conduct Regulations pertaining to matters of health, safety and security. This would include restriction on stack access as appropriate in individual libraries.
Procedures
The Library will make every effort to ensure that its users are fully apprised of the the Library Conduct Regulations. A Library publication will be made available to all Library users stating the regulations, the sanctions that may be applied if a breach is committed and a statement that the Chief Librarian shall have the power to revoke Library privileges.
Breaches of the Library Conduct Regulations
The Library and the University will actively pursue disciplinary action, prosecution or other legal action for breaches of the Library Conduct Regulations as defined in the Section Prohibited Activities 1-15.
The library community consists of different user groups (students, members of the teaching, administrative and library staff, alumni, registered external members and members of the general public), whose conduct is covered in varying degrees by different University codes and policies. It is understood also that it is not possible to rely solely on these existing policies because they do not govern all the stated prohibited activities, and because the University's interests may be best served by an administrative procedure rather than a judicial one. For breaches relating to the Library Conduct Regulations, therefore, the following procedures will apply.
Disciplinary Procedures
A) Anyone who believes a breach under these regulations has been committed may initiate a complaint by bringing the matter to the attention of the Chief Librarian of the university, or designate.
B) Wherever possible and appropriate, reason and moral suasion shall be used to resolve issues of individual behaviour before resort is made to formal disciplinary procedures. Library staff will assist in monitoring the clauses of these regulations and as appropriate, issue warnings to library users who may have committed offences as defined in these regulations.
C) At present some of the prohibited activities in the regulations may be considered offences as defined in the University's Code of Student Conduct , the University's Policy & Procedures: Sexual Harassment, the University's Smoking Policy , the Occupational Health and Safety Act or in the Criminal Code of Canada (clauses relating to assault, theft, etc.). As such, appropriate hearing procedures and sanctions outlined in those codes may be applied.
Upon investigation of a complaint which is deemed to be a breach of the Library Conduct Regulations as defined, a person designated by the Chief Librarian may conclude that action is warranted. At this point the person designated by the Chief Librarian will decide on the appropriate disciplinary procedures to follow.
Generally, the Chief Librarian will deal with breaches of the regulations using the authority given by virtue of the office. In cases of persistent breach of the regulations or vexatious conduct, the Chief Librarian will generally consider whether the conduct constitutes behaviour prohibited under University disciplinary policies as listed in section 2(c) above, or, for employees, under administrative procedures. If another policy or procedure applies s/he may refer the complaint to the appropriate person or persons responsible for carrying out the hearing procedures and sanctions of that particular policy, code, or administrative procedure.
In cases where an alleged offence has been committed by a student, a hearing may be conducted by the student's college or faculty, and sanctions imposed under the Code of Student Conduct may apply after a hearing, as required under the Code, has been held. In cases where a serious offence such as theft or damage has been committed by a member or non-member of the University, the University may seek action under a civil suit and/or prosecution (under the Criminal Code of Canada).
Sanctions
The person designated by the Chief Librarian to consider the case may impose the following sanctions or combinations thereof upon library users found to be in breach of these regulations.
A) Formal written reprimand. In the case of a student or staff member, a copy of the written reprimand may be sent to the library user's principal, dean or supervisor.
B) Denial of access to the University Library and its services for a period of up to one year. This denial of access will be confirmed in a written notice to the library user found to be in breach of this Regulation. In the case of a student or staff member, a copy of the written notice may be sent to the library user's principal, dean or supervisor.
In addition, library users who are in breach of this Regulation may be placed on conduct probation for a period not to exceed one year, with the provision that one or more of the sanctions, as appropriate, will be applied if the conduct probation is violated.
Appeal Procedures
A) A library user who has been notified of the denial of access to the University's Library and its services has up to 10 days (from the mailing of the notice) to appeal the decision.
B) The Chief Librarian, or a designate (other than the person who considered the case and imposed the sanction being appealed) will hear the appeal and will render a decision to uphold or dismiss the appeal, or possibly to vary the sanction imposed. The accused library user or users may be assisted in the appeal by another person who may be legal counsel.

June 2011

Monday, May 30, 2011

Vehicles blocking handicapped entrance

On the weekend there was a motorcycle parked in front of the handicapped exit, blocking it. If you find a vehicle blocking the exit please call UofT Parking and Transportation Services at 978-7275. They will issue a parking ticket.

Peter Gurney
May 30, 2011

Friday, November 26, 2010

Gerstein & Information Commons Support Changes

Gerstein & Information Commons Support Changes

All staff,

The Information Commons (IC) Support for public workstations & printers and instruction labs is being consolidated in Robarts under the direction of Mark Leighton as of next Monday, March 15th.

Contact with IC regarding public equipment will be handled very similarly to current practice. That is, with the assistance of all staff, Jeff will continue to be informed about any problems with public equipment. Jeff will also continue as Gerstein's contact with the IC support team, reporting equipment problems via their new OneStop service (416-978-0429 or email icicle.support@utoronto.ca ).

If there are minor equipment problems and Jeff is unavailable, please email or voicemail Jeff.

If there are major equipment problems and Jeff is unavailable, please call the IC support team at 416-978-0429 and then email/voicemail Jeff about the issue.

Sandra
March 10, 2010

Wednesday, September 22, 2010

LIRA accounts & personal info

The following should be helpful when patrons ask about what information is stored when they scan a credit card or driver's license (or give an email address for a manually created account).

The Terms & Conditions are clearly displayed on the LIRA station monitor. (This way the patron does not have to access a PC to see the Terms & Conditions an a library webpage). These Terms & Conditions describe which digits from a driver's license and credit card are used for account management. It states: "Your personal information is collected & used as needed for proper administration of your Library and Internet Resource Account and related purposes. It is protected in accordance with the Freedom of Information and Protection of Privacy Act. If you have any questions, please contact the Help Desk Manager at 416-978-5130, 130 St. George Street, Robarts Library, Information Commons, Room 111."

So, if a patron does not want to provide the required identification to have a LIRA account created (either via the LIRA station or via a staff member), you can:

1. Politely state that we cannot create an account for them due to our policy and they are free to go elsewhere. There are signs by the LIRA stations with the names and locations of other places patrons can go to for internet access (nearby Kinko's and public libraries).

2. Additionally, the patron can be directed to the Help Desk Manager of the Info Commons (contact info in the LIRA monitor screen).

3. The url of the Freedom of Information and Protection of Privacy Act is also displayed on the LIRA station monitor if the patron would like to consult that.


Heather

Wednesday, March 24, 2010

Door Alarm Procedures

If door alarms go off we typically look for Peter Gurney to turn it off as he can resolve all issues. Also, if necessary most of the alarms can be turned off by anyone with a spare minute. The key and hearing protectors are in the key cabinet behind the Circ Desk.

Exceptions are the " English Wing" (i.e south end, 2nd floor) and "7 King's College". This set of alarms also sound at the Circ Desk and can only be turned off by Peter, Vidya, Bonnie or Renata. Alternatively, in the evening Building Patrol can also turn them off. (Note that these alarms are programmed to turn off after 3 minutes if nobody is available to attend to them.)

Please leave a note for Peter Gurney of all instances of alarms going off. (location, date, time, and any other specifics you think may be important)

Monday, March 09, 2009

T-Card Claim Forms

T-Card Claim Forms are issued from the Loan Services Desk when a Visitor Card is not dispensed by the Cash to Card machine or when a patron has deposited funds that are not added to card.

Patrons fill in the form and leave it with staff at the Loan Services desk. The Library's Business Office at Robarts Library follows up on the claim.

Staff Pre-loaded Print Card

The staff print card is located in the printer cabinet behind the information desk. It is preloaded with money by the library. This card is never given to patrons; staff must accompany the patron and use the card to print their materials for them. Remember to return the card to the printer cabinet when finished with it. If the balance is low, please report to Jeff Heeney.

Vouchers

Vouchers aka “Gerstein Public Printer Voucher for Missing/Defective Print Jobs”

Vouchers are issued when a patron uses their T-card or a Visitor card to print, and payment is subtracted from the chip on their card but the machine does not print/photocopy, or does so but the print/photocopy is damaged or illegible.

Vouchers are filled out at the Information Desk by desk staff, indicating the number of pages lost. Having a voucher allows a patron to approach the Information Desk at a later date and ask that a print/photocopy job be printed at a public printer by a staff member using the staff print card in the printer cabinet. When issuing a voucher, please inform the patron that are only to be claimed at Gerstein (i.e. patrons cannot take these to the Info Commons or Robarts to get print jobs). This is purely an internal Gerstein procedure.

Card Flagged Error Message

If a users’ card is showing the error message ‘Card Flagged’ when they try to print or photocopy, they should be instructed to go to the last machine where the card worked, and reinsert the card into that machine. This should remove the flag.

If they cannot remember which machine to go to, or if this does not remove the ‘flag’ they should be instructed to go to the T Card office (2nd Floor Robarts) to have the card unflagged.

Courtesy Printing Cards

Courtesy cards, vouchers and the Gerstein Staff Print card are all stored in the locked black printer cabinet behind the Information desk.

‘Courtesy cards’ are visitor cards which are held at the desk for the use of one-time visitors to the library when they have only a few pages to print. If the user is photocopying, they can be directed to the coin-operated machine and the change machine if they do not have coins.

If someone comes to the desk and asks for one of these ‘Courtesy cards’ they are likely not a one-time user and should be instructed to purchase a visitor card. Desk staff should use their discretion as to when the card can be borrowed by a patron.

When the courtesy cards are loaned out, the staff member must request a piece of identification from the person borrowing the card, which will be returned when the card is brought back to the desk. Staff should lock the ID into the black printer cabinet to keep it secure for the patron. If your desk shift is ending, let the next person who comes out know that the ID is being held in the cabinet for a visitor.

When lending these cards, the staff member should tell the patron that any funds left on the card will not be refunded, and to only load the card with the amount needed to cover the cost of printing.

Tuesday, October 21, 2008

Tours & Instruction Procedures

Building tours have been discontinued.

Requests for instruction should be forwarded to Carla Hagstrom. (we have discontinued our classes for high school students)

We have a 'self-guided tour' handout available near the Information desk, as well as the Virtual Tour accessible from our web page.

Wednesday, October 08, 2008

Information Desk Walkie-talkie

As was discussed in our last Information desk staff meeting, we will now use walkie-talkies to help telephone service staff keep in touch with the 10-12 infodesk "on call" person.
In between 12-6pm they will be used by both sides of the Information desk to contact Jeff.

PROCEDURE
- telephone service staff should have the unit with them and on from 10am onward
- information desk "on call" staff should keep the unit with them, and on from 10-12. After 12 give the unit to Jeff (or place it in the infodesk printer cabinet)

- when not in use, both units should be kept in the Information desk printer cabinet
- on days that Jeff is not here, the units will be used from 10-12 only and should be turned off afterwards
- Jeff is responsible for them and will replace batteries, or charge batteries when required

USAGE
- to turn the units on and off, press and hold the "MODE" button for 3 seconds
- to talk, press the large button on the left-hand side
- to listen, let go of the large button on the left-hand side
- the channel should always be on 11. If it gets changed accidentally just use the 'CHANNEL' button to put it back.