Graduating users (or anyone for that matter) can purchase an individual subscription that currently costs 100 USD per year and includes all upgrades and free technical support.
Users would need to "move" their existing accounts from the Scholars Portal server to the U.S. server. They can do this with the Backup/Restore process.
What I would suggest is that when you have someone interested in an individual subscription, they can write Support@refworks.com and they should mention that they currently have an account at U of T. We can send them the detailed instructions for moving their account and creating their new account, along with payment information.
Stephanie Faulkner
Technical Support
RefWorks, LLC
Main: 775.327.4105
Direct: 732.888.8175
eMail: sfaulkner@refworks.com
from D. Kuszelewski. Posted by S. Langlands
29 Sept 2006
News & announcements for the staff of the Information Desk
Friday, September 29, 2006
Write-N-Cite for MACS
From product support at RefWorks by way of Carla ...
"Write-N-Cite for the Mac needs to be "unstuffed" using a software called
Stuffit Expander. Stuffit Expander used to come pre-loaded on Macs, but
apparently with the latest Macs, it no longer is on there. Stuffit Expander
can be downloaded for free ( http://www.stuffit.com/mac/expander/)."
Another tip from Carla ...
Also, it is not necessary to change or worry about proxies during the download. Just let the wizard install the program automatically.
S. Langlands
29 Sept 2006
"Write-N-Cite for the Mac needs to be "unstuffed" using a software called
Stuffit Expander. Stuffit Expander used to come pre-loaded on Macs, but
apparently with the latest Macs, it no longer is on there. Stuffit Expander
can be downloaded for free ( http://www.stuffit.com/mac/expander/)."
Another tip from Carla ...
Also, it is not necessary to change or worry about proxies during the download. Just let the wizard install the program automatically.
S. Langlands
29 Sept 2006
Friday, September 15, 2006
UTORwebmail Upgrade: Alumni may ask "Why can't I get into my e-mail?"
Those using "departmental" or "alumni only" UTORids (userids) to access my.utoronto.ca will have to do something special once before using the new my.utoronto.ca for the first time. Instructions are obtained by clicking on "Login Problems" on the weblogin page.
So...i'm assuming we could see a number of questions from alumni about 'why can't I get into my email'.
First clarify with them that it is 'webmail' they are talking about, because I don't think this affects those using email software like Thunderbird or Outlook.
If you get this question, they could:
1. Go to the InfoCommons Help Desk
2. Call 978-HELP from home.
3. Go to an unlocked public PC here at Gerstein, go to the UofT webmail page, and before logging in choose the option "Login Problems"...and try to resolve it on their own.
Email from J. Heeney to Info Desk Staff.
posted by S. Langlands 15 Sept06
So...i'm assuming we could see a number of questions from alumni about 'why can't I get into my email'.
First clarify with them that it is 'webmail' they are talking about, because I don't think this affects those using email software like Thunderbird or Outlook.
If you get this question, they could:
1. Go to the InfoCommons Help Desk
2. Call 978-HELP from home.
3. Go to an unlocked public PC here at Gerstein, go to the UofT webmail page, and before logging in choose the option "Login Problems"...and try to resolve it on their own.
Email from J. Heeney to Info Desk Staff.
posted by S. Langlands 15 Sept06
Reporting e-resource problems
Please report any problems with e-resources as follows:
Existing e-resource titles:
If you have a problem with an e-resource that is listed on our web pages, please let us know by using the yellow triangular report-a-problem icon that appears to the left of the e-resource title (note that this icon does not appear in the catalogue). Problems can include title changes, connection problems, full-text access problems, date-range corrections, etc. ITS, serials, and book selection staff will work together to get the problem solved.
Here's a quick way to get to the report-a-problem icon:
1) On the library homepage, click on All e-resources. It's midway down the page, in the Articles/ E-journals/ All e-resources tab group.
2) Look up the title of the problem e-resource.
3) Click on the yellow triangle to report your problem.
If you would like to be contacted about the resolution, please include any contact information (yours, the end-user's). If you are reporting a problem that someone else emailed to you, you can just cut-and-paste your email into the text-box on the Report-a-problem page.
**New e-resource titles:
If you want to let us know about an e-resource title that seems to be missing from our e-resource database, please let us know by sending an email to:
e-problems@library.utoronto.ca
from S. Meikle
posted by S. Langlands 15Sept06
Existing e-resource titles:
If you have a problem with an e-resource that is listed on our web pages, please let us know by using the yellow triangular report-a-problem icon that appears to the left of the e-resource title (note that this icon does not appear in the catalogue). Problems can include title changes, connection problems, full-text access problems, date-range corrections, etc. ITS, serials, and book selection staff will work together to get the problem solved.
Here's a quick way to get to the report-a-problem icon:
1) On the library homepage, click on All e-resources. It's midway down the page, in the Articles/ E-journals/ All e-resources tab group.
2) Look up the title of the problem e-resource.
3) Click on the yellow triangle to report your problem.
If you would like to be contacted about the resolution, please include any contact information (yours, the end-user's). If you are reporting a problem that someone else emailed to you, you can just cut-and-paste your email into the text-box on the Report-a-problem page.
**New e-resource titles:
If you want to let us know about an e-resource title that seems to be missing from our e-resource database, please let us know by sending an email to:
e-problems@library.utoronto.ca
from S. Meikle
posted by S. Langlands 15Sept06
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