Mr. Google is calling again. The phone may display with a phone number that starts 416-487....
Spend only up to 5 minutes trying to answer his questions.
*PROCEED AS FOLLOWS*:
-Ask for his name and number and say someone will call him back.
-If he refuses to provide the information, say you cannot deal with his question and he should call Margaret Wall at 416-978-1757.
-Don't engage in any further discussion. Say, "excuse me, I will now hang up the phone".
-Fill out an incident report form and give a copy to Vidya who will fax it to Mr. Bill Godoy, Manager - Facilities, Security, Fire, Health & Safety, UofT Libraries.
Doing this will ensure that there is a record of all individual incidents campus wide.
Thank you.
S.Langlands
18 Sep 06 revised 5 Aug 2011