Cost of Printing and Photocopying

Just a refresher as I get these mixed up all the time!

Printing = 15c per page, $1 per page for colour
Photocopying= 10c per page with a t-card, 15c per page with change
Scanning= free, but the user must have a balance on their t-card for the scanner to work

Summary of public colour copying and scanning options on campus

This is a summry of current colour photocopying and scanning options

Robarts - Information Commons

Information Commons has color scanners on the 1st floor, Robarts. Users scan files and then can print them off on IC's color printer.

Digital Studio has scanning facilities, including color http://www.utoronto.ca/ic/digitalstudio/index.html

Robarts - Map Library

Has color scanning, no color copying. (Marcel Fortin)

ROM

Provides color scanning and copying facilities for the general public. (Arthur Smith)

Pratt Library (Victoria College)
Has several scanners available for the public (phone call to Pratt Sept 1 2010).

Kelly Library, St. Mikes

Has color scanning and printing. (richard carter)

Color Scanning and Printing @ Gerstein (not public)

The copier in the Library Admin office can scan and send the resultant pdf to a staff member's Z drive. Bonnie has a color printer in her office.
Sept 9/10 entry by Jeff: instead of using Bonnie's printer, the scanned document could be emailed to the user. The user could then pick it up from our public computers and print it to our colour printer. One could use a flash drive to transfer the file as well.

Vouchers

Vouchers aka “Gerstein Public Printer Voucher for Missing/Defective Print Jobs”

Vouchers are issued when a patron uses their T-card or a Visitor card to print, and payment is subtracted from the chip on their card but the machine does not print/photocopy, or does so but the print/photocopy is damaged or illegible.

Vouchers are filled out at the Information Desk by desk staff, indicating the number of pages lost. Having a voucher allows a patron to approach the Information Desk at a later date and ask that a print/photocopy job be printed at a public printer by a staff member using the staff print card in the printer cabinet. When issuing a voucher, please inform the patron that are only to be claimed at Gerstein (i.e. patrons cannot take these to the Info Commons or Robarts to get print jobs). This is purely an internal Gerstein procedure.

Card Flagged Error Message

If a users’ card is showing the error message ‘Card Flagged’ when they try to print or photocopy, they should be instructed to go to the last machine where the card worked, and reinsert the card into that machine. This should remove the flag.

If they cannot remember which machine to go to, or if this does not remove the ‘flag’ they should be instructed to go to the T Card office (2nd Floor Robarts) to have the card unflagged.

Error Message on Smart Cards

We have recently discovered a new error message when patrons are unable to use their library cards for photocopying and printing. The machine says "Card Expired".

When this message appears, please direct the patron to one of two places:

If it is a TCard the student needs to go to the TCard Office for a replacement card.

If it is not a TCard (i.e. Staff, Faculty, etc.) please send the patron to Reader Registration for a replacement card. After they have their replacement they can go to the TCard Office to have any lost funds transferred to their new card.

Added 14 Sept 05: In addition to this, if you find a patron is getting conflicting messages (eg. one machine says INVALID CARD but another says CARD FLAGGED) the card is probably near the end of its life expectancy and again it needs replacement. In the case of conflicting messages it is fine to send all types of patron directly to the TCard Office.

Peter Gurney
[email message to all staff; posted by SL 12Sep05]

Photocopy Service CHANGES

The Photocopy Booth services will now be provided by either the CheckOut Desk or by the desk beside the InterlibaryLoan counter as follows:

At the CHECK OUT DESK, enquire about:
Tcard problems
Visitor card problems
"on account" copy cards
Get a receipt
Receive a refund

At the new PHOTOCOPY DESK beside ILL counter, ask about:
paper jams in photocopiers; (networked printer problems are still handled at the Information Desk)
cash to card machine problems (jams, vending, etc)
staff assisted photocopying
Pick up/request colour print jobs
Request a refund

But, to pick up copied material, go to ILL counter.

STAPLER will sit on the Loan Services Desk.