The service desks get a number of questions inquiring about cultural passes. New Canadian citizens are given an opportunity to visit galleries and exhibitions for free for one year from the day of their citizenship. This program is sponsored by the Canadian Institute of Citizenship, located on Spadina Avenue.
One of the pick up locations is 15 King's College Circle - the University of Toronto Arts Centre. Their hours are posted on the U of T Website.
This is the pick up locations for the Toronto area -
http://culturalaccesspass.ca/torontoRegion.html
To apply and pick up the cultural pass, one must present the Commemorative Document, which states the full name and date of citizenship. I have included the FAQ page url .
http://culturalaccesspass.ca/faq_1.html