Racer article requests - change in cost

UofT students, faculty and staff used to be charged $5 for each article requested via Racer.
Now it is free.

Non-members who buy memberships, like Alumni and Research Readers, used to be charged $20 for each article.
Now it is $30.

These changes occurred in the spring of 2013.

ILL Pickup - policy change

When patrons currently come in "after hours" to pick up books that ILL borrowing have obtained on their behalf, the staff member who is retrieving the book is asked to get the person to sign the request form and remove it. As of Monday the request form will no longer be in the book and no signature will be required. The book can simply be handed over to the patron.

Bonnie Horne
August 20, 2010

Retrieving ILL Items when Resource Sharing Closed

Please note that when the Interlibrary Loans dept. is closed, we can still retrieve items for patrons.
Please follow the procedures outlined below in the absence of full-time Resource Sharing staff:

SITUATION 1
User wants to pick up a book requested via ILL from Resource Sharing.

Procedure for intercampus delivery items:
Take the 'DocDel' key from the lower reference desk and open the Resource Sharing door.
Books and articles are on shelves under the ILL service desk, arranged by user last name (but be prepared to check first and last).
Find the book and hand it to the user. It should already be desensitized.
Exit and lock door.
Please be aware that intercampus delivery books (ICD) may also be found shelved behind the Circulation desk.

Procedure for non UofT items:
Take the 'DocDel' key from the lower reference desk and open the Resource Sharing door.
You will notice that the white ILL Picklist report is in the book as well as a yellow flyer. Remove the white form and get the borrower to sign it, where they sign is not important.
Place the signed form in the metal filing box that is on the desk above the books. The filing box is marked "Charge out file. Books that have been signed out". Give the user the book with the yellow flyer in it.
Exit and lock door.
NOTE: this is for material borrowed from other institutions only, not UofT intercampus deliveries.


SITUATION 2
User wants to pick up and pay for an article requested on ILL from Resource Sharing.

Procedure:
Use key to enter Resource Sharing.
Find the required article - envelopes are arranged by user last name.
Check the envelope: is there a charge slip?
- If no, hand envelope to user.
- If yes, ask him/her to pay at the Loan Services desk. If the cash is closed, take patron's contact details, and ask him/her to pay at a later time. Give contact information to Renata next day.
Please do not withhold articles if Loan Services cash is closed.
Exit and lock door.

Racer - request form issue with publication date

Sometimes, when filling out the RACER request form for a book loan, patrons may be prompted for a publication date - BUT THERE IS NOWHERE TO ENTER IT!

In this case, enter it in the 'DATE PUBLISHED' field, under 'PART DETAILS'.

This works.
Helen
Sept 10, 2009