Although access to Blackboard/the Portal is not a direct Library responsibility, we can do a little troubleshooting when students come to our desks wondering why they can't log into the Portal (http://portal.utoronto.ca)
1. The portal may be down. You can always check status updates here: http://www.portalinfo.utoronto.ca
2. If the portal is up, and the student knows their UTORID and password, but still can't log in to the portal, it may have something to do with their EMAIL ADDRESS in ROSI. If the student's e-mail address stored in ROSI is not a UTORmail address, they will not be able to access the Portal until that is updated to a valid University of Toronto address. They can be referred to the IC Help Desk, of course, to get assistance in getting that account set up, entered in ROSI, etc.
Rita