Troubleshooting: Slow Printing

The problem:
email from Jeff 09/11/2012:

The slow printing in the Wallace Room yesterday was a typical issue where the document(s) printed was so large in file size that the printer could not handle it. Sometimes at the beginning of the Fall term we see more of this. Perhaps new staff creating documents for students...and they don't realize the limitations of our UTL printers.

What you can do: 

• Ask Jeff first. But if he is not available, you can call the InfoCommons tech support at 978-HELP
• If the patron is in a hurry, get information on who made the document (if it was indeed course materials by a faculty member) and send to Infocommons staff so they in turn can contact them and explain the limitations.

Gerstein & Information Commons Support Changes

Gerstein & Information Commons Support Changes

All staff,

The Information Commons (IC) Support for public workstations & printers and instruction labs is being consolidated in Robarts under the direction of Mark Leighton as of next Monday, March 15th.

Contact with IC regarding public equipment will be handled very similarly to current practice. That is, with the assistance of all staff, Jeff will continue to be informed about any problems with public equipment. Jeff will also continue as Gerstein's contact with the IC support team, reporting equipment problems via their new OneStop service (416-978-0429 or email icicle.support@utoronto.ca ).

If there are minor equipment problems and Jeff is unavailable, please email or voicemail Jeff.

If there are major equipment problems and Jeff is unavailable, please call the IC support team at 416-978-0429 and then email/voicemail Jeff about the issue.

Sandra
March 10, 2010