Public Equipment Updates

March 2010 Update: T-Cards getting stuck in readers (Public Equipment Blog)

-Other computing facilities on campus: http://life.utoronto.ca/get-online/internet-access.htm (scroll down)

Visitor card - reason for refund

Very occasionally a user purchases a visitor card by mistake, usually
they think they are adding money to their TCard. Starting immediately
we will refund this money to them. Here is the process.

1.The user hands over the visitor card to the staff member.

2.The staff member fills out a TCard claim form.
Where the form says Reason for Refund in the Notes field on the right
say "card purchased in error"
HAVE THE USER SIGN THE FORM. It doesn't matter where

3.Attach the visitor card to the TCard claim form and give it to Peter
or Renata

4.Give the user $5 _from the float of $5 bills_

5.Peter or Renata will leave a note on the $5 float, alerting staff that
the float will not be $100.
Peter or Renata will send the TCard claim form and the card to Julian
and who will return the funds to Peter or Renata.

WE DO NOT REFUND MONEY IF TOO MUCH VALUE WAS ADDED TO A VISITOR OR TCARD

Renata, Jan 8, 2010.

Direct Borrower Fees - exception for Ryerson & McMaster

Direct borrowers from Ryerson ( and McMaster) will have their charge paid for by their University. However, this will not change the procedure of sending people to Robarts Reader Registration for their renewal.

It may be that over time other institutions follow suit. In this regard, when sending direct borrowers to Robarts it might be prudent not to get into the discussion of charges at all. This is best negotiated by the staff of Reader Registration, who may determine, for example, that a person is eligible for an alumni card for a lesser sum than the direct borrower card.

Bonnie
Oct 13

T-Card Claim Forms

T-Card Claim Forms are issued from the Loan Services Desk when a Visitor Card is not dispensed by the Cash to Card machine or when a patron has deposited funds that are not added to card.

Patrons fill in the form and leave it with staff at the Loan Services desk. The Library's Business Office at Robarts Library follows up on the claim.

Headstart - update library user records

As in previous years, the Headstart program which provides TCards, utorids and UTORmail accounts to new students, who are invited to register in September 2008, begins on June 1. However, the library privileges associated with these cards are activated later in June, by the end of the convocation period. The library database is updated with graduation information first, setting up the new alumni records, before the new students are loaded. Please advise any new students who inquire about library privileges that their records will be active by late June. Summer session students are, of course, already active.

Thank you,
Lari Langford

Error Message on Smart Cards

We have recently discovered a new error message when patrons are unable to use their library cards for photocopying and printing. The machine says "Card Expired".

When this message appears, please direct the patron to one of two places:

If it is a TCard the student needs to go to the TCard Office for a replacement card.

If it is not a TCard (i.e. Staff, Faculty, etc.) please send the patron to Reader Registration for a replacement card. After they have their replacement they can go to the TCard Office to have any lost funds transferred to their new card.

Added 14 Sept 05: In addition to this, if you find a patron is getting conflicting messages (eg. one machine says INVALID CARD but another says CARD FLAGGED) the card is probably near the end of its life expectancy and again it needs replacement. In the case of conflicting messages it is fine to send all types of patron directly to the TCard Office.

Peter Gurney
[email message to all staff; posted by SL 12Sep05]