Card and Change Machines

Coping two messages we recieved recently about changes in the Cash-to-Card, Visitors Card, and Change machines.


1. The visitor card dispenser has finally been installed at Gerstein between the existing cash-to-card machine and bill changer across from the Resource Sharing department. Card dispensing has been disabled on the two cash-to-card machines and all instructions on how to purchase a card have been covered over on these machines.

New signage is coming soon including a UTL Cash Card Policy sign (similar to the one posted above all the cash-to-card machines at Robarts) that will now enforce the "no refund" policy on the purchase of the visitor card.

Julian Mitchell
August 12, 2010


2. We finally have our dedicated machine for dispensing visitor cards. As well, the card dispenser on the "Cash-to-Card" machine has been disabled. It's now pretty difficult to buy a visitor card by mistake.

As of today the Cashier's Office will no longer reimburse us for cards bought in error. Please do not buy back any visitor cards.

Peter Gurney
September 29, 2010

Visitor card - reason for refund

Very occasionally a user purchases a visitor card by mistake, usually
they think they are adding money to their TCard. Starting immediately
we will refund this money to them. Here is the process.

1.The user hands over the visitor card to the staff member.

2.The staff member fills out a TCard claim form.
Where the form says Reason for Refund in the Notes field on the right
say "card purchased in error"
HAVE THE USER SIGN THE FORM. It doesn't matter where

3.Attach the visitor card to the TCard claim form and give it to Peter
or Renata

4.Give the user $5 _from the float of $5 bills_

5.Peter or Renata will leave a note on the $5 float, alerting staff that
the float will not be $100.
Peter or Renata will send the TCard claim form and the card to Julian
and who will return the funds to Peter or Renata.

WE DO NOT REFUND MONEY IF TOO MUCH VALUE WAS ADDED TO A VISITOR OR TCARD

Renata, Jan 8, 2010.