Guest Accounts - Users with inappropriate email addresses

Please note that if a user comes to the desk to request a guest or LIRA account and has a threatening email address (such as this actual example: machinegunetiquette@gmail.com) please do not issue them an account.  In such cases, if they complain, to refer them either to security or to ask them to contact Sandra Langlands, the Director of the library at s.langlands.melvin@utoronto.ca.

Gerstein Procedures re: Viewing of Pornography at Public Terminals

Hello,

There have been a couple of incidents over the past 2 months of a user in the library viewing pornography at a public terminal, so I thought it would be a good time to remind everyone of the policies for dealing with this issue.

The practice has been “we” don’t censor, however if the viewing of such material is reported by other patrons or is visible to anyone passing by, staff should approach and request their ID and inform them it is inappropriate. You can quote from, or show them, the

Appropriate Use of Information and Communication Technology from the Provost’s website (http://www.provost.utoronto.ca/policy/use.htm):

Users of University ICT are expected to limit their use to the performance of University-related activities, although a reasonable allowance will be made for personal use. Whether or not an amount of personal use would be considered reasonable would depend on the particular circumstances and the applicable laws and policies. Users of University ICT are required to abide by all applicable laws and policies in addition to these guidelines. Reasonable personal use does not include in any circumstances the visiting of pornographic websites, the storage or distribution of pornographic material, or the accessing, storage or distribution of unlawful or otherwise inappropriate (within the meaning of the guidelines) information.

And

Pornography

Using ICT resources to visit pornographic sites, or for the storage, or dissemination of pornographic material is inappropriate.  Possession of child pornography is also a criminal offence.

When an incident such as this occurs please remember to record the following information:

-# of the computer terminal*

-Date and time incident occurred*

-UTORid, if available (or name on a photo ID if a member of the public)

*essential

Email this to Jeff Heeney or Lidio Presutti (lidio.presutti@utoronto.ca) with a cc to Bill Godoy (william.godoy@utoronto.ca)

If the patron refuses to stop viewing the offending content, causes a disturbance, or resumes viewing once they have been warned, please call Campus police and have them escorted out. You can then fill out an incident report and give to Vidya.

If you have any questions, please ask Sandra, Renata, or Allison.

LIRA Account Creation

Rev. April 2012

Quick Staff Guide to LIRA Accounts

1. Why is authentication required?
•To comply with the terms of U of T license agreements for electronic resources
•To ensure that the primary U of T community (faculty, staff, students) has priority access to terminals and licensed online resources.
•To ensure users comply with the University of Toronto Appropriate Use of Technology policy

2.How do patrons gain access to a public PC?
a) Patrons must use the guest account kiosk to generate an account name and password. Patrons must swipe one of the following pieces of ID:
● UofT Library / T-Card
● Canadian or U.S. driver’s license with a magnetic strip (Ontario licenses issued after 2011 do not have a magnetic strip)
● Credit card (American Express, Mastercard, or VISA)

b) Patrons must then agree to the conditions regarding appropriate use of the university network. Then the printer issues a login name and password which are good until 11 PM of the current day.

c) Patrons enter this account name and password into the PCs designated for their use.

3. Who is eligible to use public access PCs?
Anyone with government issued photo identification.

4.Can staff still create guest accounts?
a) Staff should always direct patrons to the kiosk first
b) Staff can create guest accounts when there are problems with the kiosk (hardware failure, run out of paper, ink, etc)
c) In cases where patrons do not have an acceptable credit card, driver's license, or previous UTL library/TCard, staff can create a guest account if the patron has government issued photo ID (Ontario Photo Card, TTC student metropass, high school ID card, etc)

5. How to create an account:
I. Ask patron for valid government issued photo ID (Ontario Photo Card, TTC student metropass, high school ID card, etc) - an account cannot be created unless this ID is presented.
II. Go to http://peas.icicle.utoronto.ca/ (bookmarked in Explorer)
III. Create a Library and Internet Resource Account, do not create a General Guest Account.
IV. The required information is patron name, email and university affiliation (can be “none”)

6. Who can create a LIRA account?
● Patrons themselves using the guest account kiosk
● Staff who work at the Information Desk; staff working at the Loans Services Desk (please note this includes full-time staff as well as the SLAs who work on Sunday after 7 pm)

7. Visiting scholars who inquire about a guest account for longer periods should be referred to Robarts Access & Information.

LIRA accounts & personal info

The following should be helpful when patrons ask about what information is stored when they scan a credit card or driver's license (or give an email address for a manually created account).

The Terms & Conditions are clearly displayed on the LIRA station monitor. (This way the patron does not have to access a PC to see the Terms & Conditions an a library webpage). These Terms & Conditions describe which digits from a driver's license and credit card are used for account management. It states: "Your personal information is collected & used as needed for proper administration of your Library and Internet Resource Account and related purposes. It is protected in accordance with the Freedom of Information and Protection of Privacy Act. If you have any questions, please contact the Help Desk Manager at 416-978-5130, 130 St. George Street, Robarts Library, Information Commons, Room 111."

So, if a patron does not want to provide the required identification to have a LIRA account created (either via the LIRA station or via a staff member), you can:

1. Politely state that we cannot create an account for them due to our policy and they are free to go elsewhere. There are signs by the LIRA stations with the names and locations of other places patrons can go to for internet access (nearby Kinko's and public libraries).

2. Additionally, the patron can be directed to the Help Desk Manager of the Info Commons (contact info in the LIRA monitor screen).

3. The url of the Freedom of Information and Protection of Privacy Act is also displayed on the LIRA station monitor if the patron would like to consult that.


Heather

Quick Staff Guide to LIRA Accounts

1. Why is authentication required?
- To comply with the terms of U of T license agreements for electronic resources
- To ensure that the primary U of T community (faculty, staff, students) has priority access to terminals and licensed online resources.
- To ensure users comply with the University of Toronto Appropriate Use of Technology policy


2. How do patrons gain access to a public PC?
a) Patrons must use the guest account kiosk to generate an account name and password. Patrons must swipe one of the following pieces of ID:
- UofT Library / T-Card
- Canadian or U.S. driver’s license
- Credit card (American Express, Mastercard, or VISA)
b) Patrons must then agree to the conditions regarding appropriate use of the university network. Then the printer issues a login name and password which are good until 11 PM of the current day.
c) Patrons enter this account name and password into the PCs designated for their use.


3. Who is eligible to use public access PCs?
Anyone with one of the following pieces of ID:
- UofT Library / T-Card
- Canadian or U.S. driver’s license
- Credit card (American Express, Mastercard, or VISA)

4. Can staff still create guest accounts?
a) Staff should always direct patrons to the kiosk
b) Staff can create guest accounts when there are problems with the kiosk (hardware failure, run out of paper, ink, etc).
c) In cases where patrons do not have an acceptable credit card, driver's license, or previous UTL library/TCard, staff can create a guest account if the patron has government issued photo ID (e.g. OHIP card, TTC student metropass, high school ID card, etc)


5. How to create an account:
a) Ask patron for valid government issued photo ID (e.g. OHIP card, TTC student metropass, high school ID card, etc) - an account cannot be created unless this ID is presented.
b) Go to http://peas.icicle.utoronto.ca/ (bookmarked in Explorer on Loans Desk PC)
c) Create a Library and Internet Resource Account, do not create a General Guest Account.
d) The required information is patron name, email and university affiliation (can be “none”)


6. Who can create a guest account?
- Patrons themselves using the guest account kiosk
- Staff who work at the Information Desk; staff working at the Loans Services Desk (please note this includes full-time staff as well as the SLAs who work on Sunday after 7 pm)


7. Visiting scholars who inquire about a guest account for longer periods should be referred to Robarts Access & Information.

LIRA Kiosk for creating temporary accounts

The LIRA Kiosk located near Printing Station 1 is the new way for people to use our 5 open public computers.
These computers used to have no login at all, but now require the user to go to the Kiosk and obtain a temporary username and password.
Instructions on how to use the Kiosk are at the station.

Anyone with a valid Canadian or U.S. drivers licence, credit card or TCard may use the Kiosk.
Anyone without this ID may obtain a LIRA account from the reference side of the Information Desk.

This temporary account is active until 11pm of the day created. On following days the procedure is the same.