Gerstein Lost and Found Procedures
Date: January 21, 2013
1.0 Policy
This policy is to ensure unclaimed materials found in
the University of Toronto Library (UTL) are handled securely and accountably
according to University’s Facilities and Service’s Caretaking protocol on Lost
and Found.
2.0
Purpose
2.1
To declare that
UTL is not at all responsible nor liable for any lost materials in its
libraries.
2.2
The sole
responsibility for processing lost and found materials is with Caretaking,
Facilities
and Services.
2.3
The Library and
its staff will endeavor to assist library patrons in finding their lost
materials by directing them
accordingly.
To this end, the following procedure is established
outlining the responsibilities of each party involved:
3.0 Procedures
3.1 Library Staff
3.1.1 When a
patron attempts to hand in a found article in the library, the library staff
will
immediately instruct the bearer to deposit the article in the lost and found
box by the Loan Services Desk.
3.1.2 Articles will be removed
from the box on Fridays only. Articles in each case will only be available for
pick-up at the Lost & Found Office after 2:00 pm on the day of pick-up, or
later.
3.1.3 Library
staff will direct claimants of lost item(s) to call the University’s
Caretaking,
Lost and Found Office at 416-978-6252 or
direct
them to 256 McCaul St. - 3rd Floor -
ring the "Lost & Found" buzzer.
McCaul St runs south from College St.
East of King's College Rd.
3.1.4 If a patron claims a lost wallet, passport,
or any governmental issued photoID, i.e. driver’s license, health card,
citizen’s card, instruct the patron to call Campus
Police at 416-978-2323.
Exception: All TCards found and returned to the library are handled
internally.
Library
staff must take these cards and follow their library protocol for ensuring they
are immediately returned to the TCard Office.
3.1.5 Oversized articles will be
placed adjacent to or atop the Lost and Found box.
3.1.6 Articles
that are abruptly left at any service desk must be immediately placed in or
on
the Lost and Found box.
3.1.7 Library
staff must avoid handling or taking possession of any found articles.
3.2 Caretaking
3.2.1 Caretaking Services are responsible for the
collection and disposal of Lost &
Found articles from all buildings on the
St. George Campus.
3.2.3 The Caretaking’s Lost and Found website
provides the following instructions on
how a claimant may find their
belongings;
a) Clothing, books, binders, umbrellas:
- check by the Lost
and Found box (applies only to Robarts and Gerstein
Libraries)
- check at the caretaker's
office in the building where the article was lost
- if the article is not there, check with the
main Caretaking Service Office.
b) Cell phones, wallets, computers,
bicycles, jewelry:
- check with the main
Caretaking Service Office or Campus Police.
3.3. Campus Police
3.3.1 At their
discretion, Campus Police may attempt to retrieve lost articles from the
Lost and
Found box for a claimant should the lost article be a government issued
photoID.
3.3.2 Campus Police may contact
a Caretaking supervisor to assist with finding and retrieving the lost article
from the Lost and Found box in the library.
3.4 Library Patrol
3.4.1 As with Library
staff, a Library Patrol will direct claimants of lost item(s) to call
the
University’s Caretaking, Lost and Found Office at 416-978-6252 or
direct
them to 256 McCaul St. - 3rd Floor - ring the "Lost & Found"
buzzer.
McCaul St
runs south from College St. East of King's College Rd.
3.4.2 If a
patron claims a lost wallet, passport, or any governmental issued photoID, i.e.,
driver’s license, health card, citizenship card, instruct the patron to call
Campus Police at 416-978-2323.
3.4.3 Given the opportunity, a
Library Patrol will extend this service to a claimant by making the appropriate
phone calls to either Caretaking or Campus Police.