LIRA accounts & personal info

The following should be helpful when patrons ask about what information is stored when they scan a credit card or driver's license (or give an email address for a manually created account).

The Terms & Conditions are clearly displayed on the LIRA station monitor. (This way the patron does not have to access a PC to see the Terms & Conditions an a library webpage). These Terms & Conditions describe which digits from a driver's license and credit card are used for account management. It states: "Your personal information is collected & used as needed for proper administration of your Library and Internet Resource Account and related purposes. It is protected in accordance with the Freedom of Information and Protection of Privacy Act. If you have any questions, please contact the Help Desk Manager at 416-978-5130, 130 St. George Street, Robarts Library, Information Commons, Room 111."

So, if a patron does not want to provide the required identification to have a LIRA account created (either via the LIRA station or via a staff member), you can:

1. Politely state that we cannot create an account for them due to our policy and they are free to go elsewhere. There are signs by the LIRA stations with the names and locations of other places patrons can go to for internet access (nearby Kinko's and public libraries).

2. Additionally, the patron can be directed to the Help Desk Manager of the Info Commons (contact info in the LIRA monitor screen).

3. The url of the Freedom of Information and Protection of Privacy Act is also displayed on the LIRA station monitor if the patron would like to consult that.


Heather

Updating Library Records

We will no longer update library records for anyone other than DIRBs and Continuing Studies students. Please refer everyone else to Perry Hall at Robarts.

Perry Hall - phone - 978-0942
- email - perry.hall@utoronto.ca
- fax - (416) 971-3131

Renata
(posted by S.Langlands)