Racer - password/pin issues

Yesterday at our meeting there was some discussion about the difficulty
experienced by some patrons, whose PIN is all letters in lower case,
when using this password to access RACER. I contacted Amy Greenberg and
her reply is as follows: "The password (in RACER, coming from the
nightly Sirsi upload) is the same, but in capital letters. Looks like
somewhere between the data upload and conversion, it is being converted
to upper case. This is what the patron will need to use."

Bottom line-when logging into RACER type an all letter password in upper
case. Patron can continue to use lower case when accessing 'my.account'.

Jane Lynch
28/11/08

UTORwebmail Upgrade: Alumni may ask "Why can't I get into my e-mail?"

Those using "departmental" or "alumni only" UTORids (userids) to access my.utoronto.ca will have to do something special once before using the new my.utoronto.ca for the first time. Instructions are obtained by clicking on "Login Problems" on the weblogin page.

So...i'm assuming we could see a number of questions from alumni about 'why can't I get into my email'.
First clarify with them that it is 'webmail' they are talking about, because I don't think this affects those using email software like Thunderbird or Outlook.

If you get this question, they could:
1. Go to the InfoCommons Help Desk
2. Call 978-HELP from home.
3. Go to an unlocked public PC here at Gerstein, go to the UofT webmail page, and before logging in choose the option "Login Problems"...and try to resolve it on their own.

Email from J. Heeney to Info Desk Staff.
posted by S. Langlands 15 Sept06

Remote logon for RefWorks

When logging in to RefWorks remotely (http://refworks.scholarsportal.info/ ) patrons may be asked for an institutional login.

It is: RWToronto

They will then be asked for their individual id and password, which they will have to set up and remember.

S. Langlands
22 Nov 04