Troubleshooting: Slow Printing

The problem:
email from Jeff 09/11/2012:

The slow printing in the Wallace Room yesterday was a typical issue where the document(s) printed was so large in file size that the printer could not handle it. Sometimes at the beginning of the Fall term we see more of this. Perhaps new staff creating documents for students...and they don't realize the limitations of our UTL printers.

What you can do: 

• Ask Jeff first. But if he is not available, you can call the InfoCommons tech support at 978-HELP
• If the patron is in a hurry, get information on who made the document (if it was indeed course materials by a faculty member) and send to Infocommons staff so they in turn can contact them and explain the limitations.