Problems with PDFs in CSA

Following the upgrade to the CSA Subscription server at the beginning of May, please note that you may receive error messages if you are attempting to access the Service from a previously created Shortcut.
This is because the redirection to csagateway.com is no longer taking place.

It is recommended that you:

1. Manually delete temporary internet files and verify that
cookie files are deleted.
Steps to manually delete cookie files for Internet Explorer 5 and 6:

i. Open Internet Explorer.
ii. Click on Tools/Internet Options
iii. Under the General tab, under the Temporary Internet Files, click on Delete Files
iv. Click on Delete Cookies
v. A pop up window comes up, click on the OK icon.

For Firefox:
i. Open Firefox.
ii. Click on Tools >> Clear Private Data
iii. Check the boxes beside Cookies and Cache
iv. Click on Clear Provate Data now

2. Delete all previous Shortcuts to the Subscription Services from
your Desktop

3. Type in the URL: http://subscribe.csa.ca
into your browser's address field and hit Enter and create a new Shortcut for your Desktop*

4. Delete any Favourites within your browser and recreate a new
one with the URL: http://subscribe.csa.ca

If you are still unable to view the PDFs, staff at Gerstein should contact IT support. Patrons can try the following on their computers:
i. Click on the /My Subscription/tab within the Subscription Service and click on the link (top right) to reinstall the FileOpen plug-in;
ii. In some cases it may be necessary to first uninstall FileOpen and then reinstall it.