Lost wallets, passports, etc.

If a patron wishes to check if we have received a lost wallet, passport, or any governmental issued photoID, i.e. driver’s license, health card or citizen’s card we can contact the Facilities and Services supervisor at 416.684.4485.  This number is also found on the contact sheet in the most left hand cupboard at the  Loan Services desk.  If possible they will come and open the box.  The supervisor is typically not available after 2pm.
Renata (Feb 7, 2013)

Cost of Printing and Photocopying

Just a refresher as I get these mixed up all the time!

Printing = 15c per page, $1 per page for colour
Photocopying= 10c per page with a t-card, 15c per page with change
Scanning= free, but the user must have a balance on their t-card for the scanner to work

Gerstein Lost and Found Procedures

This is a copy of the procedures sent out by Renata on January 22, 2013.

Gerstein Lost and Found Procedures

Date: January 21, 2013

1.0       Policy

This policy is to ensure unclaimed materials found in the University of Toronto Library (UTL) are handled securely and accountably according to University’s Facilities and Service’s Caretaking protocol on Lost and Found.

2.0              Purpose

2.1              To declare that UTL is not at all responsible nor liable for any lost materials in its

            libraries.

2.2              The sole responsibility for processing lost and found materials is with  Caretaking,

            Facilities and Services.

2.3           The Library and its staff will endeavor to assist library patrons in finding their lost

           materials by directing them accordingly.

To this end, the following procedure is established outlining the responsibilities of each party involved:

3.0       Procedures

3.1       Library Staff

3.1.1    When a patron attempts to hand in a found article in the library, the library staff

will immediately instruct the bearer to deposit the article in the lost and found box by the Loan Services Desk.

3.1.2    Articles will be removed from the box on Fridays only. Articles in each case will only be available for pick-up at the Lost & Found Office after 2:00 pm on the day of pick-up, or later.

3.1.3    Library staff will direct claimants of lost item(s) to call the University’s

Caretaking, Lost and Found Office at 416-978-6252 or

direct them to 256 McCaul St. - 3rd Floor - ring the "Lost & Found" buzzer.

McCaul St runs south from College St. East of King's College Rd.

3.1.4    If a patron claims a lost wallet, passport, or any governmental issued photoID, i.e. driver’s license, health card, citizen’s card, instruct the patron to call Campus

Police at 416-978-2323.

Exception:      All TCards found and returned to the library are handled internally.

Library staff must take these cards and follow their library protocol for ensuring they are immediately returned to the TCard Office.

3.1.5    Oversized articles will be placed adjacent to or atop the Lost and Found box.

3.1.6    Articles that are abruptly left at any service desk must be immediately placed in or

            on the Lost and Found box.

3.1.7    Library staff must avoid handling or taking possession of any found articles.

3.2       Caretaking

3.2.1    Caretaking Services are responsible for the collection and disposal of Lost &

Found articles from all buildings on the St. George Campus.

3.2.3    The Caretaking’s Lost and Found website provides the following instructions on

how a claimant may find their belongings;

a)         Clothing, books, binders, umbrellas:

- check by the Lost and Found box (applies only to Robarts and Gerstein

  Libraries)

- check at the caretaker's office in the building where the article was lost      

- if the article is not there, check with the main Caretaking Service Office.

b)         Cell phones, wallets, computers, bicycles, jewelry:

- check with the main Caretaking Service Office or Campus Police.

3.3.      Campus Police

3.3.1    At their discretion, Campus Police may attempt to retrieve lost articles from the

Lost and Found box for a claimant should the lost article be a government issued

photoID.

3.3.2    Campus Police may contact a Caretaking supervisor to assist with finding and retrieving the lost article from the Lost and Found box in the library.

3.4       Library Patrol

3.4.1    As with Library staff, a Library Patrol will direct claimants of lost item(s) to call

the University’s Caretaking, Lost and Found Office at 416-978-6252 or

direct them to 256 McCaul St. - 3rd Floor - ring the "Lost & Found" buzzer.

McCaul St runs south from College St. East of King's College Rd.

3.4.2   If a patron claims a lost wallet, passport, or any governmental issued photoID, i.e., driver’s license, health card, citizenship card, instruct the patron to call Campus Police at 416-978-2323.

3.4.3    Given the opportunity, a Library Patrol will extend this service to a claimant by making the appropriate phone calls to either Caretaking or Campus Police.

Globe and Mail and Proquest

To access the full run of the Globe and Mail you currently need to connect to Proquest and then access the Globe from the link “Canada’s Heritage from 1844 – Globe and Mail” on the right side of the screen.

Proquest is currently in the process of moving all the content from this external, affiliated site and creating a separate Proquest database with the same functionality and interface as other Proquest databases.  You will notice on the list of databases there is now a selectable link to ProQuest Historical Newspapers: The Globe and Mail (1844-2009).

If you use this link be aware that full functionality is not currently not working, for example date range searching so continue to use this external link until the migration is complete.  Once the migration is complete the link to the Globe on the right side of the screen will disappear and replaced by this new selectable database.


Richard Hydal
Jan 14, 2013

Webinar Archive

Archive of past webinars:
http://guides.library.utoronto.ca/aecontent.php?pid=362899&sid=2969757

Literature searches for a fee

If a patron contacts you looking for someone to perform a literature search or systematic review for them, you can refer them to: http://gerstein.library.utoronto.ca/literature-searches.

Literature searches for non UofT students, staff and faculty

Individuals not affiliated with the University of Toronto wishing to contract for literature searches for a fee can consult any of the following:

• HealthSearch - at University Health Network. 416.340.3259
• MedSearch - Valda Poplak, Medical Information Specialist. 416.462.2941; email: valda.poplak@sympatico.ca
• IntelliSearch –main floor at the Metro Central Reference Library, 789 Yonge St (at Bloor). 416.393.7241

New! Online Statistics Forms for Reference & Consults

This Thursday, Nov. 1st, we will make the switch to online statistics gathering in the RRUnit for reference service and consultations. This is a pilot project running until March 2013 and will be evaluated after that time, and monitored on an ongoing basis.

Use:
http://tinyurl.com/gerstein-reference
•    At the InfoDesk between 12-close daily, including weekends
•    Access Services staff on the desk between 10-12 are very welcome to use the online form OR they can continue to use the paper form
•    For all off-desk statistics including backup, phone, Ask a Librarian chats, emails, Ask.Gerstein, etc.
•    If you respond to a QUESTION through Twitter or Facebook (not just a mention of Gerstein), please count it using this form

Consultations will be counted with this form:
http://tinyurl.com/gerstein-consultations

Please bookmark these in your browser.

It may help to open up the reference form at the beginning of your shift and keep it open in the background.

Guest Accounts - Users with inappropriate email addresses

Please note that if a user comes to the desk to request a guest or LIRA account and has a threatening email address (such as this actual example: machinegunetiquette@gmail.com) please do not issue them an account.  In such cases, if they complain, to refer them either to security or to ask them to contact Sandra Langlands, the Director of the library at s.langlands.melvin@utoronto.ca.

Gerstein Procedures re: Viewing of Pornography at Public Terminals

Hello,

There have been a couple of incidents over the past 2 months of a user in the library viewing pornography at a public terminal, so I thought it would be a good time to remind everyone of the policies for dealing with this issue.

The practice has been “we” don’t censor, however if the viewing of such material is reported by other patrons or is visible to anyone passing by, staff should approach and request their ID and inform them it is inappropriate. You can quote from, or show them, the

Appropriate Use of Information and Communication Technology from the Provost’s website (http://www.provost.utoronto.ca/policy/use.htm):

Users of University ICT are expected to limit their use to the performance of University-related activities, although a reasonable allowance will be made for personal use. Whether or not an amount of personal use would be considered reasonable would depend on the particular circumstances and the applicable laws and policies. Users of University ICT are required to abide by all applicable laws and policies in addition to these guidelines. Reasonable personal use does not include in any circumstances the visiting of pornographic websites, the storage or distribution of pornographic material, or the accessing, storage or distribution of unlawful or otherwise inappropriate (within the meaning of the guidelines) information.

And

Pornography

Using ICT resources to visit pornographic sites, or for the storage, or dissemination of pornographic material is inappropriate.  Possession of child pornography is also a criminal offence.

When an incident such as this occurs please remember to record the following information:

-# of the computer terminal*

-Date and time incident occurred*

-UTORid, if available (or name on a photo ID if a member of the public)

*essential

Email this to Jeff Heeney or Lidio Presutti (lidio.presutti@utoronto.ca) with a cc to Bill Godoy (william.godoy@utoronto.ca)

If the patron refuses to stop viewing the offending content, causes a disturbance, or resumes viewing once they have been warned, please call Campus police and have them escorted out. You can then fill out an incident report and give to Vidya.

If you have any questions, please ask Sandra, Renata, or Allison.