Very occasionally a user purchases a visitor card by mistake, usually
they think they are adding money to their TCard. Starting immediately
we will refund this money to them. Here is the process.
1.The user hands over the visitor card to the staff member.
2.The staff member fills out a TCard claim form.
Where the form says Reason for Refund in the Notes field on the right
say "card purchased in error"
HAVE THE USER SIGN THE FORM. It doesn't matter where
3.Attach the visitor card to the TCard claim form and give it to Peter
or Renata
4.Give the user $5 _from the float of $5 bills_
5.Peter or Renata will leave a note on the $5 float, alerting staff that
the float will not be $100.
Peter or Renata will send the TCard claim form and the card to Julian
and who will return the funds to Peter or Renata.
WE DO NOT REFUND MONEY IF TOO MUCH VALUE WAS ADDED TO A VISITOR OR TCARD
Renata, Jan 8, 2010.