T-Card Claim Forms

T-Card Claim Forms are issued from the Loan Services Desk when a Visitor Card is not dispensed by the Cash to Card machine or when a patron has deposited funds that are not added to card.

Patrons fill in the form and leave it with staff at the Loan Services desk. The Library's Business Office at Robarts Library follows up on the claim.

Staff Pre-loaded Print Card

The staff print card is located in the printer cabinet behind the information desk. It is preloaded with money by the library. This card is never given to patrons; staff must accompany the patron and use the card to print their materials for them. Remember to return the card to the printer cabinet when finished with it. If the balance is low, please report to Jeff Heeney.

Vouchers

Vouchers aka “Gerstein Public Printer Voucher for Missing/Defective Print Jobs”

Vouchers are issued when a patron uses their T-card or a Visitor card to print, and payment is subtracted from the chip on their card but the machine does not print/photocopy, or does so but the print/photocopy is damaged or illegible.

Vouchers are filled out at the Information Desk by desk staff, indicating the number of pages lost. Having a voucher allows a patron to approach the Information Desk at a later date and ask that a print/photocopy job be printed at a public printer by a staff member using the staff print card in the printer cabinet. When issuing a voucher, please inform the patron that are only to be claimed at Gerstein (i.e. patrons cannot take these to the Info Commons or Robarts to get print jobs). This is purely an internal Gerstein procedure.

Card Flagged Error Message

If a users’ card is showing the error message ‘Card Flagged’ when they try to print or photocopy, they should be instructed to go to the last machine where the card worked, and reinsert the card into that machine. This should remove the flag.

If they cannot remember which machine to go to, or if this does not remove the ‘flag’ they should be instructed to go to the T Card office (2nd Floor Robarts) to have the card unflagged.

Courtesy Printing Cards

Courtesy cards, vouchers and the Gerstein Staff Print card are all stored in the locked black printer cabinet behind the Information desk.

‘Courtesy cards’ are visitor cards which are held at the desk for the use of one-time visitors to the library when they have only a few pages to print. If the user is photocopying, they can be directed to the coin-operated machine and the change machine if they do not have coins.

If someone comes to the desk and asks for one of these ‘Courtesy cards’ they are likely not a one-time user and should be instructed to purchase a visitor card. Desk staff should use their discretion as to when the card can be borrowed by a patron.

When the courtesy cards are loaned out, the staff member must request a piece of identification from the person borrowing the card, which will be returned when the card is brought back to the desk. Staff should lock the ID into the black printer cabinet to keep it secure for the patron. If your desk shift is ending, let the next person who comes out know that the ID is being held in the cabinet for a visitor.

When lending these cards, the staff member should tell the patron that any funds left on the card will not be refunded, and to only load the card with the amount needed to cover the cost of printing.

2009 Toronto Notes

2 copies of the 2009 Toronto notes are on their way to Gerstein, to the STL room.
If a patron needs them immediately, they can be purchased at the Bookstore.

Questions about studying for licensing and qualifying exams

A reminder to all Info Desk staff,

If a patron comes in with questions about study materials for medical licensing and qualifying exams, including practice exams, you can direct them to our study guide on this topic which can be found at:
http://link.library.utoronto.ca/MyUTL/guides/index.cfm?guide=medlicense

Robarts Renovation Update and 2009 Planning

The front page article in the lastest issue of the /University of Toronto Libraries Newsletter /described the renovation and construction work that is already underway as part of the overall Robarts renewal plan. If you haven't seen this article, it can be found at: http://content.library.utoronto.ca/general-information/news/utl-news/fall2008.pdf

By way of update regarding the two test projects, the north apex on the 9th floor is now scheduled for completion in early February. The construction boarding has come down and the area has been secured with fencing to allow for carpeting and finishing work.

Construction on the 5th floor will begin in February and is expected to continue into the early summer. Although the government publications and maps collections on the 5th floor will be accessible during the construction period, all staff currently working on the fifth floor will be relocated. Sherry Smugler and Vicky Escandor will move to the 6th floor in mid-January. The government publications processing function will have a permanent home on the 6th floor. The GIS Maps and Data staff, which includes Marcel Fortin, Laine Ruus, Susan Jewel, Gerald Romme and Bernie Disonglo, will move to space on the 1st floor in February. They will remain there for the duration of the construction and then move back to the 5th floor. Public service assistance for Data Maps and GIS will be delivered from the 1st floor location and will involve some travelling back and forth between the 1st and 5th floor. Signage and webpages will be updated to note this when the move takes place.

In preparation for construction, the 5th floor government publications collection has been reduced in size and redistributed. The map cabinets will remain on the 5th floor but will be shifted.

The planning and initial design process for the rest of the Robarts renewal and renovation will take place during the first six months of 2009. The process will include input and consultation with representatives of the staff groups residing in areas designated for renewal. General meetings will also be scheduled to update all interested staff on the overall planning process. The initial planning process will result in a costing exercise which will determine the overall extent of construction and scheduling timelines for specific areas. If all goes as planned, construction will begin in the late spring and continue on an area-by-area basis over a three year period. The continuous operation of the library throughout the construction is a given and will inform all scheduling considerations.

Further updates will be issued in the new year. The new main library webpage will also feature a link to renovation news.

Joan Leishman 16/12/2008

Ovid MEDLINE Global Reload

Hello all,
Just a reminder that due to the reload we occasionally have questions early in the new year from those who have set up alerts in Ovid databases. They often wonder what has happened to their alerts. The reload sometimes delays new content from showing up in the alerts or the alerts themselves into early February. Please see below.
Sandra

-------- Original Message --------
Subject: 2009 Ovid MEDLINE® Global Reload
Date: Thu, 11 Dec 2008 14:48:14 -0800
*2009 Ovid MEDLINE® Global Reload*
*Dear Ovid Customer:*

We are working on the dataset for the 2009 Global Reload and look forward to completing the 2009 MEDLINE regeneration as quickly as possible. At this point, we expect that the reload will be live on OvidSP in mid-late January 2009*. *

As a reminder:

* The last MEDLINE Daily update went out on November 19, 2008.
* The last MEDLINE Weekly update went out on November 24, 2008.

No substantive field changes are currently planned for this reload. A complete description of the 2009 MeSH thesaurus changes are available by linking to:
http://www.nlm.nih.gov/mesh/whatsnew.html

If you should have any questions during this time, please contact us at
wkhealth-support@wolterskluwer.com

Sincerely, Ovid Technologies

Group Study Room Policy

Group Study Room policy is now as follows:

• Rooms are for the use of groups of 3 or more students. One or two individuals using a Group Study room should be prepared to move if requested to do so by groups of 3 or more students. Thank you for your cooperation.
• Covered beverages are permitted but eating is not.

These changes are now on a sign at the entrance to the new group study rooms on the second floor by the journal stacks. However, the policy applies to all our group study rooms.

Please direct groups of 2 to our 1 Below group study 'area' as an alternative. (below the reference room)

PubMed - Interface Changes

I suspect most of you have seen this already, but just in case. . . PubMed will soon have a different look. There's a link to the technical bulletin in the message below (or attached).
http://www.nlm.nih.gov/pubs/techbull/nd08/nd08_pm_adv_search_evolves.html

Harriet
19/11/08

Racer - password/pin issues

Yesterday at our meeting there was some discussion about the difficulty
experienced by some patrons, whose PIN is all letters in lower case,
when using this password to access RACER. I contacted Amy Greenberg and
her reply is as follows: "The password (in RACER, coming from the
nightly Sirsi upload) is the same, but in capital letters. Looks like
somewhere between the data upload and conversion, it is being converted
to upper case. This is what the patron will need to use."

Bottom line-when logging into RACER type an all letter password in upper
case. Patron can continue to use lower case when accessing 'my.account'.

Jane Lynch
28/11/08

SilverPlatter Databases Move to OvidSP

This is for those who use databases on SilverPlatter and OvidSP.
Ovid has notified us that it's started the migration of the remaining SilverPlatter databases to OvidSP. This affects the following eight databases:

- IFLP- Index to Foreign Legal Periodicals
- CABI
- FIAF (International Film Archive Database) [Available March]
- IPSA (International Political Sciences Abstracts)
- SWAB (Social Work Abstracts and NASW Clinical Register)
- Transport Quarterly
- Mental Measurements Year Book
- AV-ONLINE

All these except FIAF are now on both platforms. We'll have dual access for the next few weeks while we work out settings and other details before the final switch over.
I'll send out more info when available.

Weijing
21/11/2008

Physical Examination & Health Assessment

Please check out this new title, acquired by the Media Commons in
response to a request by a prof from Nursing. It looks very good and
may be something that could be recommended to students/instructors in
other courses? http://simplelink.library.utoronto.ca/url.cfm/61844

Sandra
17/11/2008

Copyright - users scanning in the stacks

The University of Toronto agreement with Access Copyright does not limit the fair-dealing rights of any of us. Anybody can use a portable scanner to copy material according to the appropriate limits of fair dealing.

Noel McFerran, 19/11/2008
---------------------------------------------------------------------------------
I found the following at a Waterloo library website.
http://www.lib.uwaterloo.ca/copyright/#basics13

Using the rationale below, it would seem that the Access license is only invoked if Fair Dealing does not apply.
"The University has a licence with Access Copyright which, within the limits described in the following paragraph, allows professors, students and staff to make photocopies of print works (books, journal articles etc.) where the copying is not permitted under fair dealing or another exception in the Copyright Act. Taken together, fair dealing, exceptions in the Copyright Act, licences with publishers and the Access Copyright licence generally allow you to photocopy what you need for ordinary educational activities."

Re: scanning
"Please note that the Access Copyright licence only covers photocopying. It does not cover scanning. Accordingly, if you want to scan something and use it in your research or study, you may only do so if this is permitted under an exception in the Copyright Act such as fair dealing."

So from this, scanning would be allowed under fair dealing:
"Fair dealing is an exception in the Copyright Act which allows you to use other people’s copyright material for the purpose of research, private study, criticism or review, provided that what you do with the work is ‘fair’."

Gail Nichol, 19/11/2008

Endeca Quick Start Guide

A quick start guide to the new catalogue (Endeca) interface, written for staff, is available at:

http://main.library.utoronto.ca/discover/staff_quickstart.pdf

We'll be following up soon with a second brochure for public use. This second brochure will be more suitable for duplication and distribution. We will also be embedding some help tips into the new catalogue interface (with thanks to Elizabeth O'Brien and the librarians at UTSC!).

As always, please let me know if you've got questions or feedback about the Staff Quick Start brochure, or about the new catalogue interface.
Thanks,
Sian
Nov. 4, 2008

New UofT Building - Examination Centre

Our current maps do not show this building:

Examination Centre (EX)
255 McCaul Street
Just south of College Street, on the east side.

Tours & Instruction Procedures

Building tours have been discontinued.

Requests for instruction should be forwarded to Carla Hagstrom. (we have discontinued our classes for high school students)

We have a 'self-guided tour' handout available near the Information desk, as well as the Virtual Tour accessible from our web page.

Endeca Launch Timeline

I wanted to update you with a slight change that I've received for the Endeca launch timelines that I'd announced at today's Reference Services meeting.
As discussed, on Monday November 3, the Endeca interface will move from development to production (eg, the interface will be stable and fully functional).

However, from November 3 until January 5, Endeca will continue to be offered as a second alternative on the library homepages; the SIRSI catalogue interface will continue to be the default catalogue.
On Monday January 5, the default catalogue interface will be switched from SIRSI to Endeca; SIRSI will become the secondary alternative. We hope that by timing the transition for the start of the second term, it will be smoother for both users and staff.

As always, please let me know if you have any questions or concerns. I'll continue to keep you posted, and we'll update those dates on the home page as appropriate!

Thanks, Sian Meikle
08/10/2008

Information Desk Walkie-talkie

As was discussed in our last Information desk staff meeting, we will now use walkie-talkies to help telephone service staff keep in touch with the 10-12 infodesk "on call" person.
In between 12-6pm they will be used by both sides of the Information desk to contact Jeff.

PROCEDURE
- telephone service staff should have the unit with them and on from 10am onward
- information desk "on call" staff should keep the unit with them, and on from 10-12. After 12 give the unit to Jeff (or place it in the infodesk printer cabinet)

- when not in use, both units should be kept in the Information desk printer cabinet
- on days that Jeff is not here, the units will be used from 10-12 only and should be turned off afterwards
- Jeff is responsible for them and will replace batteries, or charge batteries when required

USAGE
- to turn the units on and off, press and hold the "MODE" button for 3 seconds
- to talk, press the large button on the left-hand side
- to listen, let go of the large button on the left-hand side
- the channel should always be on 11. If it gets changed accidentally just use the 'CHANNEL' button to put it back.